One this page you will find the answers to our most common questions. If you have a different question - just send us an enquiry with your question in it and we will get back to you as quickly as possible (usually within 2 hours).
How do I know what type of ram/memory my Mac will take?
Text Instruction:Choose Apple menu > About This Mac to get an overview of your Mac, including your Mac model, processor, memory, serial number, and version of macOS. To see the greater detail provided by System Information, click the System Report button.
For more details on your memory, or RAM, click the Memory tab. Here, you will see how many memory slots your system has, how many are in use, and what size RAM stick is in each slot.
Just send us this info and we will tell you exactly which ram is right for your machine, and what is the maximum ram you can upgrade to.
What is the maximum ram I can upgrade to?
You can find your Mac's maximum RAM capacity under 'SPECIFICATION'
Intel Core i7 4.2 GHz
Why Upgrade Your Ram?
Any combination of 4GB, 8GB and 16GB modules can reach the configuration of up to 64GB
Will upgrading my ram/memory void my Apple Warranty?No, it won't void your warranty. Apple considers ram to be a "user-installable upgrade". So, you can install ram without voiding your warranty. Refer to the Apple Support Article for more information on this.
How long will it take for my ram to arrive?
Please refer to Shipping & Returns for more info.
How do I install the ram?Unfortunately, there is no "one size fits all" answer to this question. Every Mac model has a different installation process. The good news is that the Apple Support website has detailed installation instructions for just about every Mac. So you will have step by step info to help you (usually it takes about 3-5 minutes to install ram - though some very old models (pre-G5) can take considerably longer).
We have compiled a list of the most common mac memory installation instructions. If you don't find the mac memory installation guide you are looking for, try searching on the Apple Support website for "How to install memory ".
What is your refund policy?You are covered by our two pronged guarantee:
1. A lifetime warranty on the ram itself.
2. Compatibility with the Mac we recommended the ram for - so even if the ram is OK, but it doesn't work with the mac we stated it would work with, then we will replace it (though there may be a cost difference between different types of ram - and that will need to be paid if the ram is replaced with more expensive ram).
If you change your mind, you can return or we can replace the ram for a $25 restocking fee, plus postage and any price difference in the ram.
Send us an email letting us know what the problem is. If covered by our Guarantee, we will then send a Return Authorisation form. Send the ram back to the specified address within 7 days, and we will issue a replacement.
Who owns MacRam and do you have an ABN?MacRam: Ram for Macs is owned by Mayhem Two Pty Ltd, and Adelaide-based company. Our ABN is: 32 083 044 786. We are 100% Australian owned and we buy our ram from Australian based suppliers.
If you have any other questions that are not on this list, just ask!